Case Study: UXPA Boston improves conference feedback with dscout

UXPA Boston gathers in-the-moment conference feedback with dscout, reaching 13% app adoption

uxpa boston, a user experience professionals association, sought to gather more credible and actionable feedback about their annual conference experience. They previously struggled with low response rates from post-event surveys and wanted to capture data in the moment using a mobile diary study method. They turned to the vendor dscout to utilize its mobile platform for this research.

Using dscout, the team designed a study for attendees to submit feedback, photos, and videos throughout the conference day. This allowed them to gather rich, contextual data about the live event. While participation rates were affected by last-minute recruiting, two-thirds of participants submitted multiple entries. dscout provided superior data collection and management, though the team noted opportunities to improve their study design for future analysis. The solution successfully captured in-the-moment insights that were previously unattainable.

UXPA Boston