dscout B2B Case Studies & Customer Successes

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dscout is a research tool that captures thoughts, reactions and behaviors in moments as they happen. Progressive researchers can gather qualitative feedback in the form of rich video, voices, images and text and then analyze it within a quantifiable framework. They discover how people experience products, services and everyday life at the same moment they do. dscout believes the world becomes a better place each time an organization gains broader and deeper understanding of the thoughts and behaviors of real people. Their mission is to help facilitate meaningful connections between those experiences and the products and services developed for the people who have them. Their culture of thoughtfulness and curiosity about what makes people do as they do. That’s what propels them toward making that mission into reality.

Case Studies

Showing 152 dscout Customer Success Stories

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Ad Council captures authentic teen feedback on bullying with dscout

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Affirm scales a 1,500-participant benchmarking study with Dscout

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How AirBnB Used dscout to Accelerate Their UX Research

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Airbnb accelerates UX research with dscout

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Aya Healthcare recruits niche participants and expands research methods with dscout

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How Bayer's Front-End Innovation (FEI) Team uses dscout for remote research to find and share real consumer experiences across their org

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Bayer Inspires Empathy and New Product Design with dscout

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How Best Buy Scaled Customer Feedback with dscout

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Best Buy accelerates prototype validation and product design with dscout

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Best Buy achieves faster, more diverse research recruitment with Dscout

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Best Buy scales customer feedback with Dscout

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Best Buy advances future-facing experience design with dscout

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Bose Broadens User Reach on an Accelerated Timeline With dscout

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Bose broadens user reach and accelerates research with Dscout

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Bose accelerates research and deepens insights with dscout

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How dscout Helped Elevate Brooks’ Research Game

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Brooks Running Elevates Remote Research with Dscout

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Brooks Running scales remote runner research and shares insights faster with dscout

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Canadian Broadcasting Corporation Builds on Customer Personas with dscout's Mobile Ethnography Tools

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CBC deepens audience insights with dscout's mobile ethnography tools

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CBC achieves deeper insight into Olympic Winter Games audiences with dscout

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Change.org Runs Diary Study on New Android App

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Change.org achieves faster, more insightful diary study research with dscout

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Change.org accelerates user research and uncovers local relevance with dscout

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Change.org improves mobile UX research with dscout

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How Charles Schwab Used dscout to Align, Scale Their ReOps

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Charles Schwab aligns and scales research operations with dscout

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Coloplast Deploys dscout to Source Global Insights on Hard-to-Talk-About Topics

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Coloplast uncovers deeper user insights with Dscout

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Coloplast scales empathetic user research on sensitive topics with dscout

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Compass Runs Quick-Turn, High-Stakes Concept Tests on Tight Timelines with dscout

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Compass Digital Labs accelerates concept testing and delivers a hybrid app design with Dscout

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Compass Digital Labs accelerates user research and delivers insights faster with dscout

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How Credit Karma Turns Journey Mappings into Treasure Hunts with dscout’s Diary

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Credit Karma builds a cross-functional journey map with dscout

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Credit Karma uncovers rich home-buying journey insights with Dscout Diary

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Credit Karma creates insight-rich homebuying journey maps with dscout

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Discovery Education Streamlines Research Operations and Design with dscout

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Dolby Scales Research and Design with dscout

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Doncaster Council Gains Deeper Resident Insights with Dscout

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Doncaster Council gains deeper insight into teen and family needs with dscout

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Dropbox Sparks User Collaboration via dscout

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Dropbox improves user collaboration insights with dscout

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Dropbox achieves deeper product insights and better collaboration design with dscout

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Duolingo Gets Actionable Insights on New Literacy Learning App with dscout

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Duolingo achieves actionable insights for its literacy app with dscout

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Eclipse Experience combines home visits and mobile ethnography to get a complete picture of small town life

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Empathy Design leverages a dscout subscription for triangulation, quickly sourcing the right participants and capturing key moments at scale

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Empathy Design scales international research with Dscout

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How Enterprise Used dscout to Optimize Their Hybrid Rental Process

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How Fjord Mixed Diary and Live for Iterative Insights

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Fjord builds an engaged research panel and streamlines stakeholder collaboration with dscout

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Fjord Builds a Longitudinal Research Panel with Dscout

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Foot Locker improves Gen Z shopper insights with Dscout

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Google's Project Ara received tens of thousands of posts from Scouts for instant product insights

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Google achieves large-scale global insights with dscout

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How Groupon Used dscout to Connect with Restaurants

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Groupon Gains Deeper Restaurant Insights with Dscout

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Using dscout Tools to Improve Headspace's New User Experience

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Headspace builds a safe GenAI reflection experience with Dscout

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Headspace Expands Mental Health Care with Dscout

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Headspace improves new user experience with dscout

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Headspace builds a better first-week mindfulness experience with dscout

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Hinge Health achieves richer healthcare insights with dscout

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Hopelab Get Honest Feedback and Candid Reflection on Sensitive Topics

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Hopelab gets candid feedback on sensitive topics with dscout

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Intuit's Diary Study with dscout Sheds Light on Small Business Owners

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Intuit QuickBooks scales its global Adopt a Small Business program with dscout

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Intuit QuickBooks gives voice to small business workers with Dscout

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JPMorgan Chase formalizes inclusive UX research practices with dscout

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KEEN builds a continuous discovery process with Dscout

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KEEN predicts new apparel trends with Dscout

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How KR&I Used dscout to Seed a New Approach to Parenting

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Tapping Into the Power of Fandom with 8,000+ Study Participants

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Kresnicka Research & Insights uses Dscout to uncover how parents navigate media and parenting

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How Lenovo Partnered With Dscout to Improve Customer Centricity

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How Lenovo used dscout's platform to enable research with the D/deaf and Hard of Hearing community

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Lenovo expands accessibility research with Dscout

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Lenovo drives customer empathy across the organization with Dscout

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Lenovo advances accessibility, diversity, and inclusion research with dscout

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LexisNexis Better Understands Attorney Needs with dscout Insights

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LexisNexis Humanizes Attorney Research and Uncovers Product Pivots with Dscout

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LexisNexis humanizes legal UX research and drives product pivots with dscout

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Maslo Uses dscout Diary to Test Beta Product

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How Medline Conducted Pivotal Product Research on a Scrappy Budget

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Medline achieves faster product insights on a scrappy budget with dscout

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Medline uncovers why its lotion wasn’t selling with Dscout

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Microsoft fosters a continuous learning culture with dscout

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Miraka Ran Remote Research on dscout to Gain Global Insights and Save Time

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Miraka gains global consumer insights and saves time with Dscout

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Miraka expands its customer base with Dscout

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Motional Uses dscout to Drive Insights from Users with Access Needs

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Motional advances accessible mobility insights with dscout

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Motional advances accessible mobility research with Dscout

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NeverAgain.org strengthens real-time disaster research with dscout

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OJO Built a Better Homebuying Journey with dscout Insights

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OJO Labs improves the first-time homebuying journey with Dscout insights

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OJO Labs builds a more equitable home-buying experience with dscout

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How PetSafe Used dscout to Unpack Quant Data

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PetSafe uncovers the ‘why’ behind customer data with dscout

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PetSafe digs deeper into customer insights with dscout

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Pluie’s dscout Research Provided Product Proof-of-Concept Within 24 Hours

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Pluie validates product concept in 24 hours with Dscout

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Pluie validates its product and go-to-market strategy with dscout

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Purefy used dscout to generate stickier personas, define new prospect journeys, and refresh their web presence

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Purefy achieves a 36% conversion lift with Dscout

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Relish Works Uses Scout Panel for 400 Rapidfire Interviews

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Relish Works Conducts 400 Rapid-Fire Interviews with dscout Scout Panel

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Relish Works Gains Fast, Mixed-Methods Insight into Restaurant Labor Trends with dscout

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Salesforce achieves faster, high-value research insights with dscout

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Salesforce achieves high-value product insights with dscout

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Salesforce Ignite Researches Natural Disasters in Real-Time with dscout Live

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Salesforce Ignite on Research that Delivers High-Level Business Value

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Shopify’s Diary Study on Checkout Experience

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Shopify makes online checkout less stressful with Dscout

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SiriusXM aligns teams and prioritizes its product roadmap with dscout

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SiriusXM Drives Product Innovation with dscout

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Smallpdf scales research and reaches niche participants with dscout

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How Spotify Used dscout to Scale Their Product Insights

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Spotify scales product insights with Dscout

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Stanford University Conducts dscout Diary Study to Understand Attitudes Towards Climate Change

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Stanford University explores family environmental learning with Dscout

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How Steady Used dscout to Set Product Priorities

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Steady sets product priorities with Dscout

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Steady builds user personas and uncovers side-hustle insights with dscout

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T-Mobile's Andrea Lindeman walks us through her team's approach to longitudinal qual on agile timelines

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T-Mobile gains a full view of the customer journey with Dscout

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T-Mobile achieves faster, more contextual user research with dscout

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Ten Gun Design Uses dscout Live for Seamless Mobile Ethnography Study

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Ten Gun Design gains deeper mobile user insights with dscout Live

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Ten Gun Design builds always-on consumer insights with dscout

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How The North Face Meets Athletes Where They Are

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The North Face builds better athlete feedback loops with dscout

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The North Face captures athlete context and strengthens research with dscout

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Troika taps into fandom insights with Dscout

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How Trulia Runs Broad-Scale, Multimedia Ethnographic Research with dscout

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Trulia uncovers neighborhood insights for better page design with dscout

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Trulia uncovers neighborhood insights with dscout

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TurboTax gains foundational tax-season research insights with Dscout

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Uber Builds Connections Between Riders and Drivers with Mini Ethnography Project

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Uber builds stronger rider-driver connections with dscout

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UXPA Boston improves conference feedback with dscout

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Verizon Tests Physical Prototypes Remotely with dscout

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Verizon Tests Physical Prototypes Remotely with Dscout

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Vivid Seats accelerates continuous discovery and designer-led UX research with dscout

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Vivid Seats drives continuous discovery and iteration with dscout

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Vodafone amplifies research insights across the company with dscout

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Vodafone clarifies research outcomes with Dscout

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Willowtree Integrates Quick Remote Research Through Dscout as Part of Its Agile, Iterative Methodology for Product Testing

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Zeus Jones Uses dscout to Explore Gen Z's Fluid Identity

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Zeus Jones explores Gen Z identity fluidity with Dscout

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Zeus Jones Discovers Gen Z Identity Fluidity with dscout

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