Case Study: Relish Works Gains Fast, Mixed-Methods Insight into Restaurant Labor Trends with dscout

Relish Works uses dscout for 400 rapid-fire interviews on restaurant labor

Relish Works, an innovation and strategy studio for the restaurant industry, faced the challenge of understanding the food service employee experience amidst rapid industry changes. They needed to quickly capture authentic perspectives from a national sample of workers to provide context to the industry's labor crisis data. To meet this need, they partnered with the vendor dscout.

Using dscout's Express mission product, Relish Works conducted a mixed-methods study that gathered 400 two-minute video interviews, totaling over 800 minutes of media. This initial research snowballed into deeper insights and allowed the team to recruit participants for further in-depth interviews. The solution from dscout provided a rich, scalable repository of data that was easily shared across internal teams, leading to cross-pollination of insights and informing multiple projects. The research successfully captured the nuanced motivations behind workers' decisions to stay in or leave the industry.

Relish Works