Case Study: Motional advances accessible mobility insights with dscout

Motional uses dscout to turn accessibility research into actionable design principles

The customer, Motional, a company focused on autonomous vehicles, faced the challenge of deeply understanding the transportation needs and pain points of people with disabilities to inform its product development. To gather these crucial insights, Motional's UX research team utilized the dscout platform to conduct remote, video-based research.

Using dscout, Motional's researcher conducted remote "ride-along" studies where participants documented their transportation journeys, capturing highs, lows, and specific accessibility challenges. This solution provided rich, contextual video data that led to the development of a framework of design principles for accessibility. The insights from dscout were compelling and actionable, helping Motional focus on user experience solutions to create truly accessible driverless vehicles.

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