Case Study: Hinge Health achieves richer healthcare insights with dscout

Hinge Health supports 1 in 4 women with flexible research using dscout

Hinge Health, a digital clinic focusing on chronic joint pain, needed a user research approach that could handle sensitive health information and capture the complex, unpredictable nature of pain. Their UXR team, led by Nikki Knox, required a method to gather deep, qualitative insights into patient experiences without being intrusive or drastically expanding the scope of their work. They turned to dscout to utilize its diary study product for flexible, remote research.

Using dscout's diary studies, Hinge Health gave participants the flexibility to share powerful and personal moments related to their pain on their own time. This solution provided a wealth of data that informed the development of a new Women’s Pelvic Health program, generating excitement among internal stakeholders with compelling video clips. The research conducted with dscout helped the team gain empathy, identify gaps in patient care, and deliver continuous, as-they-happen insights to product and design teams eager to make rapid improvements.

Hinge Health