Case Study: Fjord builds an engaged research panel and streamlines stakeholder collaboration with dscout

Fjord builds 4 new research methods with dscout

The customer, Fjord, a design and innovation consultancy, faced the challenge of building a research cohort for a long-term client and gathering iterative insights. They turned to the vendor dscout to utilize its Diary and Live products to find participants and conduct a mixed-method study.

Using dscout, Fjord seamlessly built an engaged panel and conducted in-depth interviews. The solution provided an elegant and easy-to-use platform for both the research team and their client stakeholders, making the tools effectively invisible. The results included giving the client new research methods, raising the bar for future research engagements, and enabling easy sharing of customer voice clips with leadership. The dscout platform was praised for its support and functionality throughout the project.

Fjord