Case Study: Dolby Scales Research and Design with dscout

Dolby scales research and design across 2–3 week diary studies with dscout

Dolby, a leading technology company known for audio and visual innovations, faced challenges in scaling its user research practice. Their existing tools were not strategically flexible enough to handle a diverse portfolio of products, from TVs and PCs to emerging AR/VR technologies. Additionally, they struggled to recruit niche participants and needed a solution that could accommodate various internal users, including designers. This led them to evaluate dscout as a potential mixed-method research partner.

By implementing dscout, Dolby's team gained a flexible platform for diary studies and usability testing that seamlessly integrated with their research process. The solution provided high-quality, vetted participants and robust support, which enabled designers to launch studies independently. This allowed Dolby to scale its research capabilities, usher in new ideas from participants, and collaborate more effectively across the organization, ultimately supporting their growing focus on generative research and innovation.

Dolby