Case Study: a private college in Atlanta cuts advising no-shows with Druid AI Agents

Private College in Atlanta cuts advising no-shows by 50% with Druid

A private college in Atlanta was facing a challenge with student retention due to high no-show rates for advising appointments and events. The issue was not a lack of staff or scheduling, but a fundamental channel mismatch where email reminders were being missed. The college needed to improve communication via a channel students actually use and offload routine inquiries from its advisors. They turned to Druid to implement an AI agent to address these operational bottlenecks.

Druid provided a solution that included an AI agent powered by a shared knowledge base layered with institution-specific content. The implementation featured outbound and two-way SMS for reminders and engagement, alongside a live chat system that converted off-hours conversations into managed cases. This resulted in a 50% reduction in advising no-shows, a 25% decrease in routine live-chat inquiries, and significantly improved student engagement through a channel they reliably use.