Case Study: Insurance Company boosts digital policy issuance with Druid Agentic AI

Principal Insurer in CEE Boosts Digital Transformation With DRUID's Agentic AI

Insurance Company partnered with Druid to address growing customer expectations for always-on, digital service in a traditionally manual, document-heavy industry. As policyholders increasingly preferred fast mobile and messaging-based interactions, the company needed a way to automate the process of receiving information, requesting, and purchasing travel insurance policies.

Druid implemented CLARA, an AI agent powered by Druid’s agentic AI technology, on the insurer’s website to provide 24/7 service and fully digital policy issuance. Integrated with internal systems, OCR for ID scanning, and ING Bank’s digital payments, the solution lets customers complete the process end to end online and receive their policy in less than 10 minutes, with 99.95% OCR accuracy and lower operational costs.