Case Study: National Dermatology Network doubles appointment booking with Druid AI

National Dermatology Network more than doubles appointment booking rate in weeks with Druid

The National Dermatology Network, a large US network of dermatology clinics, was struggling with a failing voice AI that was causing patient friction and had only achieved an 8% appointment booking rate after three years. With over two million annual calls, the high volume of repetitive scheduling and FAQ interactions was consuming excessive staff time. They partnered with Druid to replace the solution and modernize patient access without making the experience feel impersonal.

Druid implemented a multi-agent solution including a Voice AI Agent, a patient-facing Web Chat Agent, and an internal Staff Assistant integrated with Microsoft Teams and SharePoint. This omnichannel approach more than doubled the appointment booking rate in just a few weeks, far exceeding the previous platform's performance. The solution also delivered significant ROI, including over $50,000 in a single month from appointments booked autonomously, while drastically improving operational efficiency.