Case Study: a major sanitation company achieves smoother digital sanitation contracting with Druid AI Agents

Major Sanitation Company in CEE Makes Contracting Sanitation Services Smoother with DRUID AI Agents

A major sanitation company in Central and Eastern Europe faced the challenge of managing a growing demand for its services after winning a new municipal contract. The company needed to digitize its processes to make signing sanitation contracts and accessing services smoother for citizens, while also aiming to increase operational efficiency and customer acquisition. They partnered with vendor Druid to implement an AI agent solution to address these challenges.

Druid implemented an AI agent named Delia, which was integrated with the company's SAP Business One system. This solution automated the process of signing contracts, filling out equipment applications, and managing bills. By using OCR and verification via legal networks, Delia increased the speed and efficiency of service access for citizens and relieved managers from routine, error-prone tasks. The implementation by Druid helped the company improve citizen engagement and operational efficiency.