Case Study: Liberty Shared Services streamlines internal support with Druid AI Agents

Liberty Shared Services Embraces DRUID AI Agents to Streamline Internal Collaboration

Liberty Shared Services, a back-office support unit for the Liberty Global group, faced the challenge of handling approximately 10,000 diverse monthly queries for finance, HR, and payroll. Their traditional support methods were unable to meet modern workforce demands for real-time, efficient service. To become a more responsive partner, they turned to Druid to implement AI agents that could streamline interactions and reduce response times.

Druid designed and configured a comprehensive AI platform, deploying six intelligent agents integrated into SharePoint and Microsoft Teams. These agents provided real-time support for transactional finance in multiple languages, overcoming communication barriers across European operations. The solution from Druid enhanced employee engagement, streamlined internal collaboration, and allowed human agents to transition to more value-added tasks.

Liberty Shared Services

Dave Hodsdon

VP of Operations