Case Study: European Ophthalmology Group cuts surgery scheduling time by 50% with Druid AI voice agents

European Ophthalmology Group cuts surgery scheduling time by 50% with Druid

A major European ophthalmology group faced the challenge of scaling its patient appointment scheduling and follow-up processes without increasing operational costs or burdening its human call center teams. To address this, they partnered with vendor Druid to implement AI voice agents to automate these high-volume, repetitive interactions.

Druid's AI voice agents automated pre-operative appointment scheduling and post-care follow-up calls. This solution resulted in a 50% reduction in surgery scheduling time, a 40% decrease in calls to the call center for booking, and the saving of over 1,000 optometrist hours. The implementation by Druid also improved patient access, cutting the time to an appointment from weeks to just two days.