Case Study: Asirom Vienna Insurance Group accelerates claims notification with Druid AI agents

Asirom Vienna Insurance Group captures leads 24/7 with Druid in 1 quarter

Asirom Vienna Insurance Group, a top European insurer, faced challenges with its manual and limited claims notification process, which was restricted to business hours and prone to data errors. They partnered with Druid to deploy an AI agent to automate lead capture and provide 24/7 support, aiming to improve customer experience and operational efficiency.

Druid implemented an AI agent that guides website visitors through a streamlined quote request flow, automatically creating and routing qualified leads in Salesforce. The solution provided instant, around-the-clock support and successfully converted organic website traffic into revenue. The Vice President of Sales confirmed that the AI agent became a core part of their growth strategy, capturing significant intent that was previously missed.

Asirom Vienna Insurance Group