Case Study: a $100B+ retailer modernizes finance shared services with Draup

a $100B+ retailer optimizes finance shared services with Draup using 0–10 location scoring

The customer, a $100b+ global retail enterprise based in Minneapolis, faced significant challenges in modernizing its finance shared services. These included rising talent attrition in key hubs, difficulty selecting optimal locations, uneven adoption of digital skills, and an undefined long-term strategy. They engaged the vendor Draup, leveraging its talent intelligence platform, to develop a data-driven framework for their transformation.

Draup implemented a comprehensive solution that included defining a finance job role taxonomy, analyzing skill clusters and digital readiness, and scoring location capabilities. This enabled the customer to objectively compare cities and benchmark against peers. As a result, Draup helped the retailer optimize its location strategy by identifying top hubs like Delhi and Bengaluru, mitigate talent risks, and align its workforce with future digital skill demands.