Case Study: Glasscare Ltd cuts claims time with dotdigital's SMS API and AI damage assessment

Glasscare Ltd streamlines claims across 10 countries with dotdigital

Glasscare Ltd, a UK-based car glass claims specialist, faced a challenge in scaling its operations internationally while reducing friction in its manual damage assessment process. The old approach caused delays, high costs, and a lack of confidence from insurers. Partnering with dotdigital, Glasscare needed a way to quickly gather damage images from customers to feed into its AI assessment platform.

The solution implemented used dotdigital's SMS API to automatically request photos from customers upon a claim being logged. This provided the images needed for Glasscare's AI engine to instantly analyze damage and determine repair requirements. The results for dotdigital's client included a successful deployment in over 10 countries, its service being used more than 2 million times, a reduced cost per claim, and improved customer satisfaction.

Glasscare Ltd