Case Study: Heathrow Airport speeds boarding and enhances passenger flow with dormakaba

Paving the way for a premium travel experience

Heathrow Airport, one of the world's busiest airports, faced the challenge of managing increasing passenger volumes and speeding up the boarding process without compromising on security. To address this, they partnered with dormakaba to implement innovative access control solutions that could integrate with their existing biometric infrastructure.

dormakaba supplied and installed HSB-M03 self-boarding gates and the PaxCheck solution, enabling integrated access through facial recognition. This created a seamless passenger experience from check-in to boarding. The successful implementation, involving over 400 gates, streamlined staff operations and provided management with live passenger flow statistics, significantly expediting the boarding process for millions of travelers.

Heathrow Airport