Case Study: Twilio boosts employee connection and belonging with Donut

Twilio boosts employee belonging with Donut, reaching 97% meaningful connections

Twilio, a global cloud communications company, faced the challenge of maintaining employee connection and collaboration across teams and geographies, especially during rapid growth and the shift to remote work. They sought to boost existing grassroots programs and address the reduction in chance encounters that foster camaraderie. To meet this need, they implemented Donut, a platform designed to facilitate virtual introductions and conversations.

Using Donut, Twilio was able to formalize and scale its connection initiatives. The solution supported company-wide inclusivity trainings and created dedicated channels for language learning, which improved post-acquisition integration. The measurable impact was significant, with Twilio reporting an increase in its Belonging Index, indicating employees felt a greater sense of belonging. Donut helped the company successfully foster a more connected and collaborative culture.

Twilio