Case Study: DHL achieves real-time, actionable shipment temperature visibility with Domo

DHL - Customer Case Study

DHL Global Forwarding’s Temperature Management Solutions group, based in Fort Lauderdale, provides temperature-controlled logistics for pharmaceutical and biotech customers, where maintaining precise temperatures is critical. The team needed a robust analytics tool that would integrate with DHL’s proprietary LifeTrack system and other sources (Salesforce, Excel) to give visibility into millions of ambient temperature data points; their prior workflow required a week of manual extraction, cleanup and pivoting in Excel and couldn’t combine the necessary tables and sources.

By deploying Domo, DHL now pulls all shipment and temperature data into a single platform, combining and manipulating datasets freely and producing intuitive visualizations and heat maps. The team can quickly pinpoint recurring issues by product, lane and station, generate actionable insights and customer reports, and move from week‑long manual reporting to near-real-time operational clarity and improved customer engagement.

DHL

Dina Bunn

Global Head of Central Operations & IT