Case Study: The Walker Group achieves faster, transparent invoice approvals and saves 10 hours/week with DocuWare

Walker Group - Customer Case Study

The Walker Group, a family-owned cheese producer and retailer based in Bitsch, Valais, supplies hotels, restaurants, canteens and retail with around 9,000 products across offices in Zermatt and Martinach. Handling incoming invoices from roughly 150 suppliers and 200 service providers had become a paper-heavy, error-prone bottleneck that lacked reliability, traceability and speed — especially during multi-stage approvals tied to a recent move to Sage 200.

To fix this they implemented DocuWare on-premises (May 2020) with a Sage 200 interface, creating a central document pool, automated capture (email drag‑and‑drop and scanned invoices), keywording and routing workflows that send invoices to the responsible clerk and approvers by release limits. The result: about ten working hours saved per week, much faster, transparent approvals and instant full‑text search for receipts — increasing efficiency across departments and delivering a clear return on investment.

Walker Group

Roland Steiner

Roland Steiner, Chief Financial Officer