Case Study: UTi United States, Inc. achieves simultaneous desktop access and faster processing with DocuWare

UTi United States, Inc. - Customer Case Study

UTi United States, Inc. is a family‑owned Texas logistics firm (founded 1927) that handles imports and exports — including documentation, transport, storage and customs filings — for about 200 active customers across four Texas offices. Each shipment produces numerous documents (customs forms, invoices, certificates of origin, bills of lading) that had to be accessed frequently, but UTi’s original single‑workstation imaging system created a bottleneck and slowed processing and customer response, while regulators were moving toward electronic documentation.

UTi upgraded to DocuWare with the RECOGNITION OCR/barcode module, providing desktop access at every workstation, eliminating manual indexing, and enabling users to view, email or fax documents directly. With minimal training and the old archive retained, the company accelerated shipment processing, improved customer service by answering inquiries immediately, reduced printing steps, boosted efficiency and met records‑retention needs for customs compliance.

UTi United States, Inc.

Patrick Hearn

Chief Financial Officer