Case Study: Town of Oakfield achieves secure, paperless records and over $500K in savings with DocuWare

Town of Oakfield - Customer Case Study

The Town of Oakfield, NY (pop. 5,000) needed a secure document management system with automated workflows to replace an antiquated, paper-based records process that required added physical space and a quoted $300,000 records retention room, while staff relied on memory for filing details. Town Clerk Melissa Haacke led the initiative to modernize record keeping across government departments.

DocuWare Cloud, integrated with the statewide Business Automation System, was deployed with minimal training and now stores over 40,000 documents (about 300 added monthly), uses Intelligent Indexing for faster capture, and runs fully automated, paperless voucher workflows. The change delivered anytime/anywhere access, minute‑fast retrieval, company‑wide adoption, and avoided building new storage—saving the town more than half a million dollars.

Town of Oakfield

Melissa Haacke

Town of Oakfield