Case Study: Town of Henrietta achieves rapid ROI, $20K+/yr storage savings and instant document retrieval with DocuWare

Town of Henrietta - Customer Case Study

The Town of Henrietta, NY—a municipal government serving about 45,000 residents—struggled with overflowing paper records across the Town Clerk, Recreation and Building departments, slow document retrieval, and rising offsite storage costs that made records management inefficient and expensive.

By deploying DocuWare on‑premises and integrating with RPS, BAS’s municipal clerk system and ABBYY FlexiCapture, the town digitized and indexed over 500,000 documents, automated survey data entry and enabled seconds‑fast retrieval. The solution eliminated offsite storage, delivered ROI within 15 months, and saved more than $20,000 per year while markedly improving operational efficiency.

Town of Henrietta

Michael Yudelson

Supervisor