Case Study: Tippecanoe County achieves 40% staff cost reduction and same-day records access with DocuWare

Tippecanoe County Moves Toward Digitizing 9 Million Pages a Year

Tippecanoe County Clerk’s Office in north-central Indiana manages a massive archive—about nine million sheets of paper a year—including court orders, marriage licenses and other legal records. With most pre-1990 records on microfilm and document retrievals taking up to three days, the office needed to modernize storage, speed access for staff and the public, and reduce filing costs and workplace stress.

Partnering with DocuWare and an authorized integrator, the county scanned and indexed records (starting with daily court orders and decades of marriage licenses), implemented a paperless court pilot using automated indexing and secure web access, and extended access to courts and county agencies. As a result, retrieval times dropped to roughly 24 hours, personnel costs in the records area fell by about 40%, physical storage needs declined, and interagency collaboration and public service improved.

Tippecanoe County

Linda Phillips

County Clerk