Case Study: The Whisky Shop (Glenkeir Whiskies) eliminates paper, cuts costs and speeds invoice processing with DocuWare

The Whisky Shop - Customer Case Study

Glenkeir Whiskies, owner of The Whisky Shop with more than 22 UK branches, faced a paper-heavy purchasing process in their finance team that handled roughly 200–300 invoices a month. Finance Manager Joe O’Raw described time-consuming manual steps—paper purchase orders, client acknowledgements, goods received notes and line-by-line invoice checks—plus repeated printing, scanning and manual data entry into Sage 200 that caused delays, errors and high costs.

By deploying DocuWare (cloud) Glenkeir digitised purchase orders and centrally stored goods received notes, automated email invoice processing and matched invoices to receipts, and integrated processed invoices directly into Sage 200. The result: major time and cost savings, greatly reduced manual data entry and errors, remote access for post‑COVID working, and growing user confidence with plans to expand DocuWare use across other departments.

The Whisky Shop

Joe O’Raw

Finance Manager