Case Study: Town of Windham achieves instant record retrieval and eliminates days of manual filing with DocuWare

The Town Clerk’s Office of the Town of Windham in New Hampshire switches to digital record-keeping to minimize paper use, reduce manual work and improve service for residents

The Town Clerk’s Office of Windham, New Hampshire, which manages records for town departments and 16,000 residents, faced heavy paper and microfilm burdens — including 18,000 motor vehicle registrations a year — and spent 7–10 days a month on filing and searching. Town Clerk Nicole Bottai launched a digitization project to minimize paper use, reduce manual work and improve service after state law allowed electronic record keeping.

They chose DocuWare’s cloud solution, used automated printing and indexed scanning to digitize about 26,000 records, and streamlined workflows so many documents can now be retrieved within five minutes, eliminating 7–10 days of manual filing and searching each month. “We love the ease of the system and the ability to find records instantaneously! It saves us at least several days a month of filing and searching, so we have more time to work on other high value tasks.”

Town of Windham

Nicole Bottai

Town Clerk