Case Study: Medicenter achieves centralized, secure digital patient records and faster care with DocuWare

The Medicenter healthcare network uses DocuWare to digitize a patient's entire treatment process

Medicenter is a Chilean healthcare network with seven outpatient centers and over 330 employees that struggled with fragmented paper and digital records. Patient files were stored in different formats across local servers, making retrieval slow or impossible, disrupting patient flow and preventing secure remote access — so the organization sought a central archiving and digital patient record solution.

By integrating DocuWare with its hospital information system and migrating to a secure private cloud, Medicenter digitized workflows, indexed documents (from scanned referrals and DICOM images to audio reports) and gave 250+ staff one‑button access to records across centers. The result: faster treatment processes, easier interdepartmental exchange, secure compliance with data‑protection rules, the ability to email documents to patients, and a vendor‑neutral RIS‑PACS/VNA for medical imaging.

Medicenter

Gabriel Caballería

Digital Transformation Director