Case Study: Swagelok Manchester achieves significant productivity gains and 15 hours/week time savings with DocuWare

Swagelok - Customer Case Study

Swagelok Manchester, a long-established provider of fluid system components serving the North‑West of England, faced rapidly growing paper volumes that made administrative and logistical processes slow and costly. Filing consumed about 30 minutes per employee each day and forced quarterly weekend clean‑ups, while management required a solution that would integrate with existing systems (SCALA ERP, SIMPLE barcoding, Crystal Reports) without disrupting daily operations.

Working with a local partner, Swagelok implemented an on‑premises DocuWare DMS in a phased, department‑centric rollout (Accounting, Order Processing, Inventory). The system automated workflows and integrated with ERP and inventory tools, enabling remote access, automated collections and faster retrieval; Order Processing reclaimed roughly 15 hours per week, about 70% of daily invoices are now emailed, monthly invoicing is largely electronic, and overall productivity and data security have significantly improved while paper use has been dramatically reduced.

Swagelok

Sue Brennan

Information System Manager