Case Study: State Tourist Office – Bad Brückenau Spa achieves paperless, faster workflows with DocuWare

State Tourist Office – Bad Brückenau Spa - Customer Case Study

The State Tourist Office that runs the historic Bad Brückenau Spa — a state-owned spa and events operator with 250 years of history — faced growing paperwork from contracts, invoices, guest records and regulatory documents (about 5,000 documents monthly). Paper archives were filling up, searches were slow, and new legal retention requirements made a move to a central, paperless system necessary.

In October 2012 they implemented DocuWare, integrating ERP, Office and Outlook, adding barcode scanning and a web client; within three months the archive grew to 15,000 documents and staff across departments could access files remotely. The result: faster, transparent workflows (including an electronic invoice-authorization process reduced to three checkpoints), big savings in paper and printing, and easier collaboration with plans to expand the system into quality control.

State Tourist Office – Bad Brückenau Spa

Andrea Schallenkammer

Director