Case Study: SRC Recruitment accelerates placements and cuts archive space by 99% with DocuWare

SRC Recruitment - Customer Case Study

SRC Recruitment LLP, a Singapore-based staffing agency that places domestic helpers and household staff, struggled with a paper-based workflow that filled hanging folders across two city-center offices. Manual sorting, hand-delivered files and frequent printing ate up precious and costly space, made documents hard to keep current, slowed retrieval and complicated access control — all of which hindered placement speed and raised administrative costs.

By implementing DocuWare to scan, index and centrally store personnel and client folders, SRC now accesses documents 24/7 across both locations, uses keyword/full‑text search and applies precise access rights. The change cut archive space by about 99%, slashed search and printing time, enabled many placements during the first customer call, improved document security and boosted overall customer satisfaction.

SRC Recruitment

Chris Koh

Owner