Case Study: Shelter Products achieves automation of accounts payable, 3-hour invoice approvals and remote-work continuity with DocuWare

Shelter Products - Customer Case Study

Shelter Products, based in Milwaukie, OR, is a distributor of lumber and building materials with sales offices in six states that specializes in just‑in‑time shipments for construction projects. As the business grew, paper‑based accounts payable became a bottleneck—roughly 100 invoices a day led to routing delays, missed early‑payment discounts and risk of missing monthly draw cut‑offs, and the manual process made remote work and coverage for absent staff difficult.

Shelter deployed DocuWare on‑premises (compatible with its SQL Server) and added Workflow Manager to automate invoice capture, approvals and task delegation. The solution centralized documents, enabled remote processing of about 2,400 invoices per month, cut approval times to around three hours, improved cash flow and business continuity, and is now being expanded to Credit and Legal.

Shelter Products

Colin McDonell

IT Director