Case Study: Sigma Financial achieves dramatic cuts in document processing time and $120,000 annual savings with DocuWare

Providing Personalized, yet Efficient Customer Service

Sigma Financial, a full‑service broker‑dealer based in Ann Arbor, Michigan, prides itself on a “family” culture and highly personalized service. Rapid growth exposed a major bottleneck: a paper‑centric workflow that required mailroom staff to copy thousands of pages weekly, routed originals via overnight mail for compliance, forced manual data entry into commissions, and produced 10–15 minute retrieval times, frequent misplaced files during audits, and a two‑day processing lag.

Sigma implemented DocuWare (Active Import, CDMAKER, scanners and desktop faxing) to auto‑index incoming sales forms via a standardized coversheet, enable electronic approvals, and digitize the file room. The system cut processing from two days to hours, reduced retrieval from minutes to seconds, eliminated lost files, let the same compliance team handle triple the volume, converted the file room to office space, paid for itself within a year, and delivered roughly $120,000 in annual savings while improving customer service.

Sigma Financial

Terry DeLongchamp

IT Director