Case Study: Peterbilt of Wyoming achieves instant document retrieval and faster payments with DocuWare

Peterbilt of Wyoming - Customer Case Study

Peterbilt of Wyoming is a third‑generation heavy‑duty truck and trailer dealership with five locations serving about 5,000 customers. The business processed thousands of paper documents for sales, repairs, service orders and warranties, routinely mailing and FedExing files between offices, which caused multi‑day delays, high postage costs and slow, error‑prone searches—especially problematic when locating invoices for recalls or repeat orders.

To fix this they deployed DocuWare (cloud) integrated with DSI software to digitize, index and automatically archive documents with full‑text search and e‑signature capabilities. Retrieval that once took days now takes minutes, invoice processing and payments have accelerated, communications improved, and staff adoption grew to 55 DocuWare users storing over 596,000 documents (scanning ~25,000/month); they repurposed physical storage space, added one scanning role instead of cutting jobs, and gained measurable operational efficiency.

Peterbilt of Wyoming

Fred DeVore

Co-Owner