Case Study: PEER Bearing Company achieves $47,700 annual cost savings and major productivity gains with DocuWare

Peer Bearing Company - Customer Case Study

PEER Bearing Company, a global manufacturer of bearings founded in 1941, faced a paper‑heavy order-processing system at its U.S. headquarters: more than 10,000 faxed pages a month, roughly 140 man‑hours per week to file and retrieve documents, and about $60,000 a year in printing, faxing and labor costs. Rising order volumes made the manual process error‑prone and unsustainable, and the company needed electronic fax capture, workflow routing by region, easy document linking and integration with its Epicor Manage2000 ERP.

PEER implemented DocuWare, using existing scanning hardware to capture orders, route them automatically to customer service reps, and auto‑index and link related documents; acknowledgments are sent via e‑fax or e‑mail per account rules. The change delivered immediate savings (about $47,700/year), a 90% cut in fax volume, a 75% reduction in labor for retrieval and filing, elimination of two full‑time positions, ROI in under a year, improved customer service and productivity, and a secure audit trail to support IRS, SOX and HIPAA compliance.

Peer Bearing Company

Pam Naslund

Office Manager