Case Study: Penn Stainless Products, Inc. achieves one-year ROI and major productivity gains with DocuWare

One Year To Document Management ROI

Penn Stainless Products (PSP), a mid-sized stainless steel manufacturer with about $140 million in annual revenue, was struggling with paper-based accounting and customer credit files. Some 60 employees shared financial documents and lost roughly an hour a day to filing and searching; the company also needed to reliably link invoices to product heat/test reports, secure records against loss, and reduce storage space without expanding its building.

An authorized DocuWare partner implemented an electronic document management system for credit and accounting: invoices, bills of lading and work orders are scanned, indexed by multiple criteria and cross-referenced with heat reports. The change eliminated lost documents, improved production cost control, boosted customer service, cut audit preparation costs by tens of thousands, avoided the expense of added office space, and delivered full ROI within one year while substantially increasing employee productivity.

Penn Stainless Products, Inc.

Dave Harris

Controller