Case Study: Norbert Dentressangle achieves faster invoicing and major cost savings with DocuWare

Norbert Dentressangle - Customer Case Study

Norbert Dentressangle (Christian Salvesen) is a leading Spanish logistics and supply-chain company (800+ employees, ~€200M revenue) that processed more than 90,000 paper records monthly and had a five-million‑document backlog. Manual registration, filing and retrieval tied up staff, delayed invoicing and customer responses, and made document loss and duplication unsustainable, so the company sought a simple central document management system with internet access for customers and external offices.

They implemented DocuWare integrated with their AS/400 ERP: delivery slips are barcode‑printed, centrally scanned, automatically recognized and indexed, and made available via a secure web portal. The system automates filing, notifies accounting when orders are “Ready for Invoicing,” and gives authorized employees and customers online access. Results included hundreds of work hours saved daily, elimination of dedicated registration staff, faster invoicing and improved cash flow, better customer service, paper filing eliminated, and a €29,500 investment recouped in six months.

Norbert Dentressangle

Marcos Fierro

Member of the Executive Team and IT Director