Case Study: Oaklawn brings Patient Financial Services in-house, boosting cash flow and HIPAA compliance with DocuWare

Moving a Department In-House with the Help of DocuWare

Oaklawn is a 500‑employee inpatient, residential and outpatient mental health provider in Goshen, Indiana. When it decided to bring its Patient Financial Services function back in‑house after five years of outsourcing, the new department faced 115 banker boxes of records, no additional storage space and strict HIPAA, workflow and low‑cost requirements—so leadership needed a fast, easy‑to‑use electronic document solution that could be rolled out enterprise‑wide.

Authorized partner Information and Records Associates deployed DocuWare in three weeks, scanning historical files and creating simple, centrally shared electronic filing cabinets with minimal indexing and role‑based access. The system enabled instant retrieval, desktop faxing/e‑mailing and full audit trails for HIPAA, cut retrieval time, improved cash flow and customer service, eliminated the need for added office space, and is now being expanded across the organization.

Oaklawn

Beth Arter

Director of Patient Financial Services