Case Study: M.H. EBY achieves faster approvals and instant access to 50,000 parts with DocuWare

M.H. EBY - Customer Case Study

M.H. EBY, a Lancaster, PA manufacturer of custom truck bodies and trailers with some 50,000 part numbers, needed to maintain business continuity during COVID and eliminate slow, manual paper processes. Invoices, purchase orders and part drawings were being scanned, mailed between sites and manually grouped for manufacturing — slowing approvals and making it hard for the Parts Sales team to find the right items quickly.

The company deployed DocuWare cloud with Intelligent Indexing and simple approval workflows (implemented largely in-house), scanned its 50,000 parts in about a week, and integrated DocuWare with its ERP to auto-create work‑order packets. The result: remote, faster approvals with no intersite mailing, quicker access to engineering drawings, improved parts‑sales accuracy, and a centralized repository now exceeding 1 million documents (growing ~400,000 per year) for roughly 30 users.

M.H. EBY

Andy Derr

Operations Manager