Case Study: Mercy Medical Center Laboratory achieves faster billing, improved cash flow and better patient care with DocuWare

Mercy Health Network implemented DocuWare to improve patient care, respond to queries immediately and improve lab processes

Mercy Health Network, part of Catholic Health Initiatives, needed to modernize its Mercy Clinical Laboratory that handles about 1,800 samples daily and generates roughly $30M in annual revenue. Paper-based workflows—stapling, manual indexing and paging through 5,000‑page files—left $7–8M in lab work unbilled and slowed time-to-bill, prompting a priority to automate, speed billing and streamline document sharing across patient access, coding and billing teams.

Mercy implemented DocuWare Cloud with Kofax scanning and Cerner integration, using barcoded real-time scanning to index records by accession and medical record numbers. The change eliminated manual handling, enabled remote access for coders, improved HIPAA compliance, sped time-to-bill by one day, increased billing capacity and cash flow, and made lab results instantly accessible to clinicians—improving both customer service and patient care.

Mercy Medical Center Laboratory

Mona Dinnauer

Outreach Lab Manager