Case Study: LKH Feldkirch Regional Hospital achieves fully electronic patient files and 50% faster invoice processing with DocuWare

LKH Feldkirch Regional Hospital - Customer Case Study

LKH Feldkirch Regional Hospital in Vorarlberg, Austria needed to modernize amid rising costs, an aging population and shrinking government support. The hospital aimed to convert to electronic patient files, add an electronic archive and integrate with existing systems (Patidok and SAP), while tackling a large paper backlog (about 60,000 files / 2.5 million pages from 2003–2004) and streamlining accounts payable that required manual matching of delivery slips to invoices.

They implemented DocuWare DMS (including Connect to SAP, OCR and autoindex), set up an in‑house scanning center and used service providers to digitize records; the archive now holds ~120,000 patient files (>5 million pages). Results included halving invoice processing time from four to two days, freeing over 440 m² of storage, seamless web access integrated with Patidok, compliant long‑term archiving on IBM Tivoli, and faster, more reliable access to patient information.

LKH Feldkirch Regional Hospital

Harald Keckeis

Project Director