Case Study: Kuwait Finance House achieves faster decision-making and improved customer service with DocuWare

Kuwait Finance House - Customer Case Study

Kuwait Finance House (KFH), a leading Islamic bank with over 18,000 employees and hundreds of branches, faced slow, paper-based document handling across its 80 Kuwait branches and a central archive. Redundant filing, limited storage space and multi-day shipping for originals made locating customer documents and processing loan requests time-consuming and inefficient.

KFH implemented DocuWare to digitize, index and centralize customer records, automate filing and route loan workflows for digital review. Relationship managers can now pull needed documents in seconds from a single, secure document pool, speeding decisions from up to a week to one–two days while improving service quality, compliance and long-term document protection.

Kuwait Finance House

Basheer Nizar Hindiyya

IT Business Relationship Manager