Case Study: KMP Media Group achieves 90% less printing and faster customer service with DocuWare

KMP Media-Group South Africa's KMP Media Group relies on DocuWare Cloud to improve service and increase revenue

KMP Media Group, a Johannesburg-based media agency founded in 2008 with about 20 staff advising clients across Africa on TV, radio, print and billboard advertising, struggled with paper-heavy sales and buying processes. Between order forms, contracts and invoices the agency accumulated 5,000–10,000 documents a month, tying employees up in filing and searches for hours and degrading service quality.

To fix this KMP implemented DocuWare Cloud (configured with a local partner) and moved to digital customer folders and web forms, with invoices routed directly from Sage Evolution into the electronic file cabinet. The result: print volume fell by 90%, staff regained time to focus on client relationships, service and customer loyalty improved, sales increased, and the solution was extended to HR for secure e‑archiving and compliance.

KMP Media Group

Pushpinder Singh

Managing Director