Case Study: Toshiba Business Solutions achieves $4M/month cash flow improvement and $1.25M annual savings with DocuWare

Implementing Best Practices for Their Clients and Themselves

Toshiba Business Solutions, a U.S. network of office-equipment dealers and a division of Toshiba America Business Solutions, needed to standardize and accelerate its sales-order process across 120 locations. The company sought a document-management solution that would streamline workflows, simplify multi-department access, integrate with Oracle ERP and Salesforce CRM, create a full audit trail, and reduce Days Sales Outstanding.

Toshiba implemented DocuWare—using an Excel “passport” to auto-index and route documents, integrating bidirectionally with Oracle and Salesforce, and later connecting to a bank lockbox—centralizing roughly 100,000 documents monthly and giving 2,000 employees real-time visibility. The system cut time-to-bill by 2.8 days (about $2M ROI over three years), reduced DSO to just over five days for a $4M monthly cash-flow improvement, and delivered about $1.25M in annual savings from administrative efficiencies and fewer lost documents.

Toshiba

Scott Robinson

Director of Operations and Acquisitions-East