Case Study: Horizon Underwriting Managers achieves faster, fully digital document processing and remote work with DocuWare

Horizon Underwriting Managers - Customer Case Study

Horizon Underwriting Managers is a leading South African marine insurer with 26 employees across Johannesburg, Durban and Cape Town. Rapid growth and highly customized contracts had trapped the company in a “double life” of paper and email — printing, signing, scanning and storing policies in a fireproof archive while managing large email volumes and regulatory requirements — which slowed processing and strained resources.

Horizon implemented an on‑premises DocuWare document management system to automate contract assembly, virtual printing and indexed electronic filing, and to link emails directly to policy files. Contracts can now be produced in under five minutes, staff access files from any location (including smartphones), printing costs are down, processing is faster and the company handled COVID lockdowns without interruption — enabling better customer service and higher volume with the same resources.

Horizon Underwriting Managers

Paul March

President