Case Study: GOETTFERT Material Testing Equipment achieves centralized document management and faster invoice approval with DocuWare

GOETTFERT Material Testing Equipment - Customer Case Study

GOETTFERT, a German maker of precision rheological test equipment with subsidiaries in China and the US, faced a time‑consuming paper-based order process: each order required assembling roughly 50 pages of emails, drawings, notes and invoices stored in multiple file cabinets, which made sharing, searching and compliant storage slow and inefficient. The company needed a centralized, digital archiving solution integrated with SAP and its email system to speed order processing and reduce administrative overhead.

GOETTFERT implemented DocuWare in 2014, integrated with SAP and TOBIT, and deployed barcode-driven scanning and workflows for invoice approval and service orders. The electronic repository and automated workflows eliminated paper filing, shortened search and approval times, improved vendor relations and early‑payment opportunities, cut printing costs, and gave field technicians instant access to past service records—freeing staff to focus on customer service and enabling planned expansion to R&D and QA.

GOETTFERT Material Testing Equipment

Thomas Geier

Administrator