Case Study: Gartner Towing Services achieves a centralized digital archive and faster workflows with DocuWare Cloud

Gartner Towing Service - Customer Case Study

Gartner Towing Services, a rapidly growing automotive services company in Achern, Germany, faced an exploding volume of paper documents from towing, rental, repairs and ADAC orders while lacking server capacity and in‑house IT administration. They needed a central, searchable digital archive to manage invoices, orders and service records across multiple business areas using a common identifier (for example license plate numbers).

They implemented DocuWare Cloud, integrating scanned paperwork and digital files from their ERP and ADAC portal into a single document pool with self‑learning intelligent indexing and digital workflows. Within six months the system was live, growing to about 25,000 documents in a year and delivering faster invoice verification (yielding early payment discounts), transparent processing status, easier audit access for their tax firm and significant time savings for staff, with further digitization of HR and contracts planned.

Gartner Towing Service

Nicole Röder

Head of Commercial Administration