Case Study: G. Frey Plumbing Services achieves faster order processing and legally compliant archiving with DocuWare

G. Frey Plumbing Services - Customer Case Study

G. Frey Plumbing Services is a family-owned plumbing and bathroom renovation firm in Germany with about 12 employees. The company struggled with slow, paper-based filing and complex retrieval of invoices and delivery documents across thousands of product variants, and needed legally compliant handling of increasing numbers of digital supplier invoices under GDPR.

They implemented the cloud-based DocuWare DMS (no extra hardware) integrated with Winprojekt and Sfirm to centralize and index documents, archive e-banking and invoices, and automate workflows for order processing, invoicing and payment monitoring. The change delivered audit-proof archiving, much faster searches and approvals (including mobile access), quicker spare-part ordering and warranty handling, and a significant reduction in administrative workload.

G. Frey Plumbing Services

Paul Altenburger

Authorized Signatory