Case Study: Heating & Plumbing Specialist Frank Kauferstein achieves 50% paper reduction and faster, more transparent workflows with DocuWare

Frank Kauferstein - Customer Case Study

Frank Kauferstein, a heating and plumbing specialist in Haiger, Germany, struggled with a growing paper archive, redundant document copies and slow access to invoices, technical drawings and emails across departments. The company needed a central, tamper‑proof digital archive that would integrate with its Sage HWP ERP and Outlook, streamline workflows and give quick access to business‑critical documents.

They implemented DocuWare with networked scanners, ERP and Outlook integration and later upgraded to DocuWare 6, moving to a web‑based interface and adding Intelligent Indexing and mobile access. The result: a centralized document pool for about 200 documents a day, 50% less paper in three years, faster, transparent invoice and approval workflows, reduced client maintenance and noticeably improved customer service.

Frank Kauferstein

Frank Kauferstein

Owner and President