Case Study: Fletcher Jones Motorcars achieves instant document access, stellar customer service and $40,000+ annual savings with DocuWare

Fletcher Jones Motorcars - Customer Case Study

Fletcher Jones Motorcars, the largest Mercedes‑Benz dealership in the U.S., sells over 700 cars a month and services 500+ cars daily, producing massive paper documentation. Limited onsite storage (six months), slow file retrieval (up to 24 hours from offsite storage), dispersed call-center staff and manual filing created inefficiencies and roughly $40,000 in annual costs.

FJM implemented DocuWare on‑premises to scan, automatically separate and OCR documents, index records from existing databases, and provide web access and electronic annotations while retaining originals onsite for compliance. The change delivered instant access by VIN, name, model or date, boosted productivity and customer service, reclaimed office space, eliminated third‑party storage and cut costs—prompting plans to expand the solution enterprise‑wide.

Fletcher Jones Motorcars

Wayne Fitkin

IT Director