Case Study: Kim Transport Solutions achieves faster customer service and streamlined document management with DocuWare

Faster Forward with Efficient Document Management

Kim Transport Solutions, a growing transportation company in Singapore, struggled with paper-based order management: stacks of duplicated invoices, delivery notes and printed emails (more than 60 documents daily) made retrieval slow and customer queries time-consuming. Locating order files required manual searches, rescanning and emailing, which hampered administration, accounting and customer service.

Using DocuWare implemented by a local partner, Kim Transport moved to a central digital archive that mirrors their folder system, tags documents with index words and supports full-text search. Employees can pull up or email complete files in seconds, eliminating duplicate storage; as a result search times and response rates improved dramatically, customer service and conflict resolution are better, document security is higher, and the company saves time and money.

Kim Transport Solutions